Well that lasted for a month or so. Now I’m down again. I replaced my modem entirely after the last occurrence of problems so that I could be better “supported”…. yes I put supported in quotes, because AT&T’s “support” is a joke to begin with. Now that I’m down again, the modem is giving some pretty good indicators as to why: “Could not find an ATM circuit.” Cute.

I call in and an automated message tells me that they’re “working to resolve a network outage in my area. The estimated resolution time is 12am.” I called at 3:30am. So, 3 1/2 hours have passed since their estimated resolution time. I know that this is an “estimate”, but seriously… 3 1/2 hours off? Some estimate, they might as well have simply said “We’ll be down for a while. In the mean time, play boardgames and jerk it to Playboy like the good ol’ days.”

I pressed zero and got to a support tech… we’ll call him “Albert” (real name was probably something closer to Habeeb Mohammednirishnikahnapali). I told him that I’m aware there’s a network outage, but the estimated time was midnight, it is now 3:30…. is my issue related to something else? He went through the motions like a good little AT&T drone…. ran the line test and attempted to get more information about the outage for me. He came back with the results of the line test: Line is good, but my area is still affected by an outage. And unfortunately the NEW estimated resolution time is “Monday.”

MONDAY!?!?! What the hell! I’ve been down since Thursday! I guess it will be pretty difficult to do things like pay my bills, turn in my school work, and perform my job functions. This is terrific. I should sue for lost wages or something… if any lawyers out there are planning to issue a class action lawsuit against AT&T, count me in. I don’t care what its for, count me in. I want to hit AT&T where it hurts. They only thing they value is money and I’d love to get mine back.

Luckily for me, I have T-Mobile cell phone service (because I dropped Cingular before the AT&T buy-out). I also have a Google Android phone with a tiny app called PdaNet. I’m forced to use the 2G internet connection that I have through my cell phone in order to do any online stuff. At least I have something, but I still can’t do any work-related stuff over this connection. I need a broadband connection for that.

Anyway, I’ll be calling AT&T and asking for a credit. I will only be paying AT MOST 87% of my bill if I am indeed down until Monday. I’m sick of paying for a full month of service, when I’m actually only getting about 20 days or so. This is a great way to start off the month of October… 4 day outage without a single notice to their customers.

Please somebody save me.